What Can I Expect in My First Therapy/Counseling Session?

In your initial session, we immediately commence with the therapeutic or counseling process. This approach ensures that we utilize our time effectively, focusing on your specific needs and goals from the outset. Our detailed intake forms are designed to gather essential background information beforehand, allowing us to bypass preliminary introductions and delve directly into meaningful and productive discussion, leaving you with tools and solutions from the first session.

Do you plan on using health insurance or self pay? 

• Self pay is accepted for Christian Counseling, Life Coaching, and Therapy

• Health insurance is only accepted for Therapy 

Where are you located?

• If you are using your health insurance, you must reside in Florida, South Carolina, or Tennessee.

• Location does not matter for Christian Counseling and Life Coaching, or for any self pay session.

What is the difference between your services? 

Life Coaching focuses on empowering a person to effect change, create new awareness, move into action and step into abundant life in business and in personal areas. Coaching consists of:

• Setting goals

• Identifying barriers to goals

• Creating outcomes

• Managing personal change

Therapy seeks to resolve the deeper underlying issues that cause serious mental and/or emotional problems and often includes revisiting past events. Therapy consists of:

• Assessment, evaluation and prognosis

• Identifying the root of symptoms

• Treatment, planning and evaluation

• Individual and/or family therapeutic interventions

Christian Counseling is using the Word of God and counseling techniques to help people change their beliefs about themselves, their environment, and their future so they can move forward and be who God called them to be. Christian counseling consists of: 

• The Word of God applied to counseling techniques

• A theologically and relationally qualified person providing spiritual, emotional, and behavioral guidance based on the Word of God

• Helping people overcome their pain

• Helping people grow their relationship with God

Do you accept health insurance? Yes (and accept FSA/HSA cards) for Therapy with Jackie for TN, FL and SC residents only:

• Aetna

• Oscar

• Oxford Health Plans

• UHC Student Resources

• UMR

• UnitedHealthcare UHC | UBH

• Blue Cross Blue Shield of Massachusetts

Employee Assistance Programs (EAP):

• To learn what you need for your first EAP session click here

If you have another health insurance, a superbill can be provided.
- A superbill is a detailed invoice outlining the services you paid for, that you can send to your health insurance to possibly get reimbursed.

What is my copay?

We partner with Alma, a third-party that handles all the insurance billing. This helps us greatly as we are a small business. The Alma team will help verify your insurance benefits and provide an estimate of your payment responsibility. To learn more about them and how they process your claims click here . To find out your copay:

• You can use Alma’s free cost estimator tool

• You can book a session and when you upload the picture of your insurance card, the Alma team will verify your insurance benefits and you will receive an email with the amount.

• You can contact your health insurance plan, click here to learn what to ask

Do you accept Medicaid or Medicare? No, we do not.

Do I get charged for setting up an appointment?

Self-pay -> Yes, if you are self-pay, full payment is made when making the appointment

Using insurance -> No, if you are using your health insurance, while a credit/debit card is required to book an appointment, it will not be charged unless it is for a no-show fee.

Can I get a refund if I miss my appointment?

Self-pay -> There are no refunds for missed appointments. The payment for a missed appointment cannot be used for a future appointment. You must make a new payment for each new appointment. This policy is in place to prevent no shows and to honor the counselor's time.

Using insurance -> We will not bill your insurance, but will charge you a no show fee stated on the intake form with the card used at booking.

Can I reschedule an appointment? We understand life happens. We ask that you give us a 24 hours advanced notice to reschedule or cancel an appointment. Please refer to the confirmation email you received upon booking the session. You will be able to reschedule as long as it’s at least 24 hours in advance from your session.

Self-pay -> You will be able to reschedule via the confirmation email, and no further payment will be needed when selecting the new day/time. If you need to cancel and don’t have a reschedule date in mind, please send us a text (305-925-0827) or email (hello@therapeacecounseling.org) and we will credit it to your account for a future session. You must use your credit within 30 days of your original scheduled session. No refunds are provided.

If I am 17 and younger, can I schedule an appointment? We think it is awesome that young people are willing to seek counsel. We would require a legal guardian/parent to consent for you to receive services.

Question: Do You Only Provide Counseling to Christians?

No, we welcome individuals from all walks of life, regardless of their religious or spiritual beliefs. It's important to note, however, that our therapists and counselors practice from a Christian perspective. As long as you are comfortable receiving counseling from professionals who integrate Christian principles into their practice, we are more than ready to support and assist you on your journey towards well-being and personal growth.

How do I know if I am ready to start? The fact that you got this far means you are ready to take the next step. Why prolong your peace of mind any longer? Schedule a session today!